Bybit CEO Shares Insights on AI Integration in Cryptocurrency Exchange Operations

Cryptocurrency exchanges are increasingly adopting artificial intelligence (AI) to enhance their services and internal processes. On April 23, 2025, Bybit CEO Ben Zhou provided a detailed overview of how the exchange is leveraging AI tools to benefit both its users and internal teams.

AI Tools for Bybit Users

Bybit has introduced several AI-powered tools designed to provide users with deeper insights into the cryptocurrency market. One standout tool is CryptoLens, which enables users to perform comprehensive analyses of any crypto project. The tool offers a 360-degree evaluation, covering key aspects such as project fundamentals, tokenomics, community engagement, and social media trends. Whether or not a project is listed on Bybit, CryptoLens provides users with valuable data to make informed decisions.

Another prominent feature is TradeGPT, an AI-driven tool that delivers token-specific insights and technical analysis. This tool is particularly useful for traders seeking quick, data-backed information to enhance their strategies.

The Role of AI in Customer Support

Bybit is also leveraging AI to improve its customer support experience. According to Zhou, AI currently handles over 80% of user inquiries. However, he emphasized that AI cannot fully replace human interaction, particularly for more complex or sensitive issues like complaints.

“I don’t believe that an AI agent can ever replace humans because a lot of clients simply want to talk to a human, especially when filing a complaint. The key to making an AI agent smarter is giving it the right access and security verification tools to answer questions effectively.” – Ben Zhou, Bybit CEO

AI Applications in Internal Operations

Beyond customer-facing tools, Bybit utilizes AI internally across various departments to optimize operations. Here are some key applications:

  • Translation Services: Bybit’s AI-powered translation tools support over 20 languages, handling an average of 30 translation tasks daily. This ensures seamless communication with a global user base.
  • Legal Support: The company’s legal team uses an internal tool called AiLegal to draft contract templates and other documents efficiently.
  • Development and Testing: Bybit employs AI to streamline the development and testing of new features, enabling faster and more reliable product rollouts.
  • Project Management: AI tools assist in managing and tracking internal projects, improving collaboration and productivity.

The Future of AI in Cryptocurrency Exchanges

Bybit’s extensive use of AI highlights the growing importance of technology in the cryptocurrency industry. While AI cannot entirely replace human expertise, it plays a crucial role in automating routine tasks, enhancing user experience, and supporting operational efficiency. As AI continues to evolve, it is likely to become an even more integral part of the crypto ecosystem.

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